FAQs

Technology Information

  • How can I set up a new user and/or requestor for my company?

    An existing user, or preferably the manager on the account, needs to send an email request to Client Services at: customer_service@accuratebackground.com with the person’s first/last name, email address, phone and fax number.

  • When I send a request for a background check via fax, how do I know that Accurate Background has received it?

    Within 24 hours, you will receive an email notification informing you that a candidate has been entered into the system.

  • We use your Candidate Entry online system. Why have I not received an email notifying me that a candidate has completed their information?

    The most likely cause is that the candidate(s) has not signed into Accurate Background, Inc. to complete their information.

  • My Candidate never received their email invitation, how can we resend?

    Please contact our Client Services department at customer_service@accuratebackground.com or 800.216.8024 with the correct e-mail address for resending.

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